{"id":406,"date":"2026-09-26T15:18:48","date_gmt":"2026-09-26T15:18:48","guid":{"rendered":"https:\/\/keymsnio.com\/what-to-do-if-i-cannot-download-or-install-the-software\/"},"modified":"2026-09-26T15:19:39","modified_gmt":"2026-09-26T15:19:39","slug":"what-to-do-if-i-cannot-download-or-install-the-software","status":"publish","type":"post","link":"https:\/\/keymsnio.com\/it\/what-to-do-if-i-cannot-download-or-install-the-software\/","title":{"rendered":"What to do if I cannot download or install the software"},"content":{"rendered":"<ul>\n<li>Check your internet connection, and try a different network if possible.<\/li>\n<li>Try another browser, or clear your browser&rsquo;s cache.<\/li>\n<li>Make sure you have enough free disk space.<\/li>\n<li>Check that you&rsquo;re downloading the right version for your device (Windows or Mac, 64-bit or 32-bit).<\/li>\n<li>For a Windows installation, use a USB drive of at least 8 GB. See <a href='https:\/\/keymsnio.com\/it\/how-to-install-windows\/'>How to install Windows<\/a>.<\/li>\n<li>Restart your computer and run the installer again.<\/li>\n<\/ul>\n<p>If the download link in your order email doesn&rsquo;t work, or you can&rsquo;t find it, contact us with your order number.<\/p>\n<hr>\n<p>Still need help? <a href='\/it\/contact\/'>Contact Keymsnio Support<\/a> or email <a href='mailto:support@keymsnio.com'>support@keymsnio.com<\/a>.<\/p>\n<p><small>Microsoft, Windows and Office are trademarks of the Microsoft group of companies. Keymsnio is an independent reseller and is not affiliated with Microsoft.<\/small><\/p>","protected":false},"excerpt":{"rendered":"<p>Check your internet connection, and try a different network if possible. Try another browser, or clear your browser&rsquo;s cache. Make [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[45],"tags":[],"class_list":["post-406","post","type-post","status-publish","format-standard","hentry","category-troubleshooting"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Check your internet connection, and try a different network if possible.Try another browser, or clear your browser\u2019s cache.Make sure you have enough free disk space.Check that you\u2019re downloading the right version for your device (Windows or Mac, 64-bit or 32-bit).For a Windows installation, use a USB drive of at least 8 GB. 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