{"id":420,"date":"2026-09-26T15:19:38","date_gmt":"2026-09-26T15:19:38","guid":{"rendered":"https:\/\/keymsnio.com\/how-do-i-request-help-with-my-order\/"},"modified":"2026-09-26T15:19:38","modified_gmt":"2026-09-26T15:19:38","slug":"how-do-i-request-help-with-my-order","status":"publish","type":"post","link":"https:\/\/keymsnio.com\/it\/how-do-i-request-help-with-my-order\/","title":{"rendered":"How do I request help with my order?"},"content":{"rendered":"<p>Email us at <a href='mailto:support@keymsnio.com'>support@keymsnio.com<\/a> or use our <a href='\/it\/contact\/'>contact form<\/a>. Please include:<\/p>\n<ul>\n<li>your order number<\/li>\n<li>the product you bought<\/li>\n<li>your device (Windows or Mac) and its version<\/li>\n<li>a screenshot of any error message<\/li>\n<\/ul>\n<p>We reply Monday to Friday, 9:00 to 18:00.<\/p>\n<hr>\n<p>Still need help? <a href='\/it\/contact\/'>Contact Keymsnio Support<\/a> or email <a href='mailto:support@keymsnio.com'>support@keymsnio.com<\/a>.<\/p>\n<p><small>Microsoft, Windows and Office are trademarks of the Microsoft group of companies. Keymsnio is an independent reseller and is not affiliated with Microsoft.<\/small><\/p>","protected":false},"excerpt":{"rendered":"<p>Email us at support@keymsnio.com or use our contact form. Please include: your order number the product you bought your device [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[48],"tags":[],"class_list":["post-420","post","type-post","status-publish","format-standard","hentry","category-refunds-support"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Email us at support@keymsnio.com or use our contact form. 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