{"id":422,"date":"2026-09-26T15:19:39","date_gmt":"2026-09-26T15:19:39","guid":{"rendered":"https:\/\/keymsnio.com\/when-can-a-replacement-key-be-provided\/"},"modified":"2026-09-26T15:19:39","modified_gmt":"2026-09-26T15:19:39","slug":"when-can-a-replacement-key-be-provided","status":"publish","type":"post","link":"https:\/\/keymsnio.com\/it\/when-can-a-replacement-key-be-provided\/","title":{"rendered":"When can a replacement key be provided?"},"content":{"rendered":"<p>If a key doesn&rsquo;t work and troubleshooting shows the problem is with the key itself, for example it&rsquo;s rejected as invalid or already in use, we&rsquo;ll replace it.<\/p>\n<p>To help us check quickly, please send:<\/p>\n<ul>\n<li>your order number<\/li>\n<li>a screenshot of the activation error<\/li>\n<li>the product and edition installed on your device<\/li>\n<\/ul>\n<p>If the problem comes from a different edition being installed than the one you bought, the fix is usually to install the matching edition. See <a href='https:\/\/keymsnio.com\/it\/product-key-does-not-match-the-installed-version\/'>Product key does not match the installed version<\/a>.<\/p>\n<hr>\n<p>Still need help? <a href='\/it\/contact\/'>Contact Keymsnio Support<\/a> or email <a href='mailto:support@keymsnio.com'>support@keymsnio.com<\/a>.<\/p>\n<p><small>Microsoft, Windows and Office are trademarks of the Microsoft group of companies. 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