Can I change or cancel an order?
Contact us as soon as possible with your order number. Orders are delivered quickly by email, so the sooner you […]
Orders, Payments & Delivery
Orders, Payments & Delivery
Can I receive an invoice or receipt?
After you place an order, you receive an order confirmation email, which serves as your receipt. PayPal also sends its […]
Orders, Payments & Delivery
What should I do if I do not receive my order?
Check your spam, junk and promotions folders. Make sure you’re looking in the inbox you used at checkout. Your order […]
Orders, Payments & Delivery
What payment methods are accepted?
Checkout is handled by PayPal. You can pay with your PayPal account and, where PayPal offers it in your country, […]
Orders, Payments & Delivery
Where can I find my license key?
Your key is in the delivery email we send after your purchase. To find it: Search your inbox for “Keymsnio”. […]
Orders, Payments & Delivery
How quickly will I receive my product?
Most orders are delivered within minutes of payment being confirmed, and all orders within one business day. Payment confirmation is […]
Orders, Payments & Delivery
How is my order delivered?
Everything we sell is digital, so nothing is shipped. After your payment is confirmed, we send an email to the […]
Product FAQ
How do I check compatibility before purchasing?
Windows or Mac? Choose an edition made for your device. Operating system version: on Windows, go to Settings → System […]
Product FAQ
Is Office compatible with Mac?
Yes, but only the Mac and PC & Mac editions: Works on Mac: Office 2024 Standard (Mac), Office 2021 Home […]
Product FAQ
Which Office versions are available?
Office 2024 Standard (PC): Word, Excel, PowerPoint and Outlook Office 2024 Professional Plus (PC): adds OneNote and Access Office 2021 […]