Which Windows versions are supported?
We currently sell: Windows 11 Pro and Windows 11 Home (Retail and OEM) Windows 10 Pro and Windows 10 Home […]
Product FAQ
Product FAQ
What is the difference between Windows Home and Pro?
Both editions include the full Windows experience. Pro adds tools aimed at professionals and small businesses. Feature Home Pro Everyday […]
Product FAQ
What is a software license key?
A software license key (also called a product key) is a code that proves you have a license to use […]
Troubleshooting
What to do if I cannot download or install the software
Check your internet connection, and try a different network if possible. Try another browser, or clear your browser’s cache. Make […]
Troubleshooting
What to do if I receive an error message
Note the exact message and any error code (codes often start with 0x). Take a screenshot. See How to take […]
Troubleshooting
Product key does not match the installed version
A product key only activates the edition it was made for. Common mismatches: Windows Home key on Windows Pro: won’t […]
Troubleshooting
Office installation problems
If Office won’t install or the installer stops partway, check the following: Internet: the installer downloads files as it runs, […]
Troubleshooting
Office activation error
Signs that Office isn’t activated include an “Unlicensed Product” or “Product Activation Failed” message, or features being disabled. Try these […]
Troubleshooting
Windows activation error
Windows shows an error code when activation fails. Some common ones: 0xC004F050: the product key isn’t valid for this installation. […]
Troubleshooting
My product key does not work
If your key is rejected, work through this checklist: Characters: copy and paste the key. Look-alike characters such as B […]